Terms and Conditions

By visiting this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding how we manage information provided by you.
If you have any queries relating to these terms and conditions, please email our customer support team at customercare@tsujong.com. We may change these terms from time to time without notice to you.

Privacy Policy

We respect your privacy. We collect personal information only for the purposes of fulfilling your order or membership subscritpion. This may include your name, email address, phone numbers, home address and shipping details. We may also use the information to assist in providing you with relevant information about our product and special offers that may be of interest to you but only if you subscribe to our newsletter. Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs then the information will be retained in a form that does not allow you to be identified from that information. We may also use personal information to perform credit checks, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions please feel free to contact us.

About Cookies

Cookies may be used to improve the usefulness of our websites for our clients and to help us to enhance our services. Cookies are tiny bits of data that are stored on your hard drive when you visit a website. If you don't want cookies, your web browser may include an option that allows you to not accept them.

Security

To help ensure that your shopping experience is safe, simple and secure, we use PayPal, a world leader in secure online commercial transaction technology. PayPal encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. More details about PayPal’s comprehensive security can be obtained from: www.paypal.com.

Paypal uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode. This SSL technology is the standard for secure data transmission over the Internet and when you reach the final payment stage, your connection will change to the secure https channel.

How To Shop

  1. Click on the “e-boutique” link on our home page.
  2. Select product category from the left hand side of the screen
  3. All the styles that are available to buy from that particular product category will be shown as thumbnail images.
  4. Once you have found an item you wish to purchase, select your size and click on the 'ADD TO SHOPPING BAG' button underneath each item.
  5. Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page. You can use the 'REMOVE ITEM' button to delete items from your shopping bag.
  6. Click on 'PROCEED TO PURCHASE' to complete your order.

Prices shown on the site are in Australian Dollars and are inclusive of GST.

Your Account

Although it's not essential to have an account to shop at tsujong.com, registering your details will allow you to:
• Track your order and review past purchases
• Build a personal wish list
• Shop without entering your address details
• Manage your address book and email settings
To create an account, simply click on 'My account' and fill in the required fields. If you have forgotten your password, email us at customercare@tsujong.com with subject line “FORGOTTEN PASSWORD’ and we will email you a link to reset your password.

Payment Options

You may elect to make a payment in any of 5 ways:
• Online via paypal with VISA or MASTERCARD
• Phone us during business hours with VISA or MASTERCARD (Within Australia, we will phone you if you email us at customercare@tsujong.com with your contact number)
• Money order or cheque (Email us at customercare@tsujong.com and we will email you the detail)
• Direct deposit (Email us at customercare@tsujong.com and we will email you the detail)
• Fax (Email us at customercare@tsujong.com and we will email you the detail)